Terms & Conditions

Effective Date: August 14th 2025

Welcome to TotallySheer.com. By purchasing from our website, you agree to the following terms and conditions. Please read them carefully before placing your order.

1. Products & Descriptions

  • We strive to ensure all product descriptions, images, and details are accurate.

  • Due to variations in lighting, device screens, and natural differences in human hair, actual colors and textures may slightly vary from photos.

  • All hair products are sold as described. It is the buyer’s responsibility to read all product details before purchasing.

2. Order Processing & Payment

  • All orders must be paid in full before processing.

  • Once an order is placed, it cannot be modified or canceled.

  • Processing times vary by product type:

    • Custom Wigs & Units: 7–10 business days (Rush: 5–7 business days if hair is confirmed on hand).

    • Hair Extensions & Hair Care Products: 3–5 business days.

    • Express Orders are available upon approval 

3. Shipping & Delivery

  • Shipping Policy

    At Totally Sheer Hair, we strive to ensure your order is processed and delivered as quickly and safely as possible. Please review the details of our shipping policy below:

    Processing Times

    • All orders require 1–3 business days for processing before shipment.

    • Custom units may require additional time; any extended processing times will be noted in the product description.

    Shipping Methods & Costs

    • We ship all orders via FedEx with tracking information provided.

    • Standard Shipping: $20

    • Express Shipping: $60

    • Express shipping options may be available at an additional cost, also calculated at checkout.

    Estimated Delivery Times

    • Standard Shipping: 3–7 business days after processing.

    • Express Shipping: 1–3 business days after processing.

    • Delivery times are estimates provided by the carrier and may vary depending on location, weather, and carrier service levels.

    Responsibility & Claims

    • Once packages are in the carrier’s possession, Totally Sheer Hair is not responsible for lost, stolen, delayed, or damaged shipments.

    • Any delivery issues (such as misdelivery, damage, or delays) must be filed directly with FedEx.

    • We recommend monitoring your tracking information closely to ensure successful delivery.

4. Returns & Exchanges

  • All sales are final due to the nature of our products (human hair, custom units, hair care products).

  • We do not accept returns or exchanges for hygiene and safety reasons.

  • If there is a manufacturer defect, you must contact us within 48 hours of receiving your order with clear photos/videos for review.

  • Approval for a replacement or store credit is at our sole discretion.

 

5. Product Care & Liability

  • Each purchase includes care instructions.

  • Totally Sheer Hair is not responsible for improper installation, coloring, chemical processing, or maintenance performed outside of our services.

  • Results will vary depending on care, styling, and individual handling of the product.

6. Policy Changes

  • Totally Sheer Hair reserves the right to update these Terms & Conditions at any time without prior notice.

  • Continued use of our site after updates constitutes agreement to the new terms.


Disclaimer: By completing a purchase on TotallySheer.com, you acknowledge that you have read, understood, and agreed to our Terms & Conditions, Return Policy, and Shipping Policy.


7. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Totally Sheer Hair 

Address: 1263 Arrow pine Dr 
Email: info@totallysheerhair.com
Phone: 980-808-6677